Refund Terms for DERVIONELITH

Welcome to DERVIONELITH. We value your satisfaction and aim to provide high-quality products and services. Below are the refund terms and conditions applicable to purchases made from DERVIONELITH.

Eligibility for Refunds

Customers may be eligible for a refund under the following conditions:

• The product is returned within 30 days from the date of purchase.
• The product is unused, in its original packaging, and accompanied by the receipt or proof of purchase.
• There is a manufacturing defect or damage found upon delivery.

Non-Refundable Situations

DERVIONELITH will not issue refunds for the following:

• Products that have been used, altered, or damaged due to misuse.
• Items marked as final sale.
• Gift cards and e-gift certificates.

Refund Process

To initiate a refund request, please follow these steps:

• Contact our customer service team via email at [email protected] within the eligible timeframe.
• Provide your order number, a description of the issue, and any supporting documentation (e.g., photos of the defect).
• Our team will review your request and notify you of the approval or rejection of your refund.

Approved Refunds

Once approved, refunds will be processed to the original payment method within 7-10 business days. Please note that processing times may vary depending on your bank or credit card company.

Shipping and Handling

Customers are responsible for the shipping costs associated with returning items unless the return is due to a DERVIONELITH error (e.g., incorrect or defective items).

Please ensure that returned products are safely packaged to prevent damage during transit. DERVIONELITH is not responsible for returns lost or damaged in shipping.

Contact Us

For any questions or further assistance regarding our refund policy, feel free to reach out to our customer support team at [email protected] or call us at +1 (555) 123-4567. We are here to assist you.

We appreciate your understanding and cooperation.